How it works

See how a review works.

Screening keeps the interpretation hidden until you have made your own assessment.

Try a review

Fictional, prewritten examples. No live AI or customer data.

A replacement before the weekend

Inbox example

Customer message

“The replacement arrived damaged. Can someone help before the event tomorrow?”

Reason to inspect

The customer mentions damage and an event tomorrow. Check the order before preparing a response.

Your action changes this example only.

Set up the review around your business

We agree the workflow, source and rulebook before customer enrollment.

  1. Describe your work

    What does your team handle? What must never be missed? These answers define one workflow and its initial labels or rubric criteria.

  2. Connect a source or bring a sample

    Source access uses official APIs and permissions where supported. A permitted, anonymized upload can help assess the workflow while access is being arranged.

  3. Approve your company rulebook

    Review suggested categories and urgency definitions. The owner approves the rules; corrections never silently change company policy.

  4. Inspect the queue and its evidence

    Compare source quotes with suggestions and record a human disposition. Screening starts with your independent assessment.

  5. Prepare the next action

    Use a draft as a starting point, return to the original source when needed, and approve every outbound message. Your team remains responsible for the decision.

What each queue state means

Urgent
Items that need timely human attention.
Needs review
Uncertainty, missing context, or a judgment that belongs to a person.
Ready
Items ready for the next permitted step. Ready does not mean sent.
Done
A reviewer has recorded completion. An applicant outcome is never implied.

Items do not have to move through every state. Review source access and availability.

Tell us what needs review.

Describe what comes in, where it arrives, and what your team needs to do next. We’ll discuss the workflow, source access and setup.

Discuss your workflowNo payment details are needed for a workflow conversation.